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Frequently Asked Questions
Here you will find all the important questions and answers about booking, the process, payment options, picking up and returning the rental car. Booking process
All kilometers are free. With us, there is no mileage limit on your rental vehicle.
Please let us know your flight number when booking so that we can prepare individually for your arrival.If your flight is delayed, we will reschedule the provision of your rental car. There will be no additional costs.If your flight is cancelled, it will be made available for the new arrival. If the flight is cancelled, a free rebooking for the new arrival is possible, but this case is separately excluded from the free cancellation and 50% of the rental price will be charged.
Our rental cars are charged on a 24-hour basis, e.g. pick-up at 8:00 a.m. / return at 8:00 a.m. You have an additional time window of a maximum of 30 minutes. Otherwise a new day will be charged.
Yes, just send us a message via WhatsApp or email during your stay in Mallorca. However, it may happen - during the season - that the rental car has to be replaced. In the event of early return, no refund of the rental price will be made.
*If you receive a ticket during your rental, we will forward it to you. You will also be charged a fee of 80 euros for processing and identifying the driver. Every car rental company charges this fee.*Loss of keys and incorrect fueling of the vehicle are not insured. We always point out the fuel, and this is also marked at the respective fuel station.*You do not have to clean your car when you return it. However, if it is very dirty or if you smoke illegally, we will charge a cleaning fee.- Heavy soiling: 200 euros- Unauthorized smoking in the vehicle: 300 euros.There are no hidden costs!Attention: If costs incurred are not covered and can be proven with documentation, the respective tenant will be blocked and no further bookings will be accepted.
After booking, you will receive a detailed description of the route, either by email or, if you wish, as a video via WhatsApp. This will describe exactly where your key will be left.
No, we currently only offer our service in Mallorca.
No, we will provide your rental car for you immediately after your arrival, if you book in advance, either at the airport or on request "islandwide". Please let us know your flight number when booking or at least 4 weeks before arrival.
We do not limit our rentals. For longer rentals exceeding 28 days, the vehicle must be replaced every 28 days.If you are interested in a long-term rental, please send us an inquiry via our contact form.
Generally, when you make a booking, we will provide you with a vehicle for the category you have booked. Unless it is in the category;"Guaranteed Model" desired vehicles, such as VW - FORD -AUDI, we can accept for an additional charge of 50 euros.You only pay this price if the desired car is available.
No, you do not pay any extra charge.
Our rental cars are handed over with a full tank and are returned with the same tank level.Full / Full(The vehicle must be refueled within 10 kilometers at the airport + receipt as proof, otherwise a fee of 50 euros will be due + missing tank content according to the daily price) Random samples of refueling are taken after the rental to ensure fairness for ongoing customers.
Our rental vehicles always include fully comprehensive insurance without excess including glass - underbody - roof -rims and anti-theft protection.As well as liability coverage of at least 10 million euros. In addition, you have 24-hour breakdown and accident cover including a replacement vehicle.There are no additional costs on site
Of course you can cancel your booking free of charge up to 48 hours before arrival. Within 48 hours a fee of 100% of the total rental price will be charged.If you are not present on the agreed arrival day to collect your rental car, we will charge 100% of the cost.In the event of a flight delay or cancellation, only a rebooking is possible, which in turn cannot be canceled free of charge.
I am under 21 years old, can I rent a vehicle from you?Yes, but you must have held your driving license for at least 1 year.The following vehicle categories are excluded:Maserati LevanteAudi A5 Cabriolet or similarMaserati GhibliMercedes AMG CabrioletBMW X7Minimum age 26 years and 5 years in possession of a driving license
You will receive your booking documents within 24 hoursafter booking is received. These include;* booking confirmation* rental agreement* Directions to the rental car
In the vehicle categories (No deposit):Fiat 500 or similarSeat Ibiza or similarFord Focus or similarKia Stonic Automatic or similarPeugeot 2008 or similarFord Puma or similarMini Cooper Automatic or similarHyundai Tucson or similarFord Kuga Automatic or similarVolkswagen Golf Variant or similarToyota Rav 4 or similarPeugeot Rifter or similarSeat Tarraco or similarHyundai Santa Fe Automatic or similarCitroen DS7 automatic or similarVW Caddy Maxi Kombi ManualVW Caddy Maxi station wagon automaticVolkswagen Caravelle ManualVolkswagen Caravelle AutomaticPeugeot Traveller or similarMercedes VianoMercedes VitoVolkswagen Tiguan RS LineAudi A5 Cabriolet or similarVolvo XC60no deposit is required. In the following vehicle category a security deposit is required,from 1000 euros:Maserati LevanteMaserati GhibliMercedes AMG GT CabrioBMW X7For these vehicle categories, the deposit will be refunded immediately after returnrefunded.!!Minimum age 26 years and 5 years in possession of a driving license!!
We accept:bank transfercredit carddebit cardNo cash payment possible!
No, you do not necessarily need a credit card with us.We also accept all of the first three abovemeans of payment.
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